This week I attended a user experience conference on the topic of healthcare. Out of the talks, one that stood out for me was delivered by Jennifer Briselli, the Executive Vice President of Design Strategy at Mad*Pow. …


Update: Since this post, we’ve also delivered the talk at the Service design in Gov (SDinGov) conference in September 2021. The learnings still apply and you can find the latest 10 point checklist on the cxpartners blog.

I delivered a webinar today with my colleague Amy Bracewell on “Research sensitive…


This week cxpartners held our semi-annual internal company conference in person for the first time since the COVID19 pandemic hit early 2020. This means it has been nearly 2 years since we gathered physically in one space!

I had been looking forward to this gathering for weeks. After working from…


I’ve been experiencing a low mood these past few days. I can’t explain it. It could be due to my pregnancy and the crazy hormones doing their thing in my body; or that at 30 weeks, my watermelon-sized belly makes it difficult to find any seating position comfortable; or it…


Melissa Perri’s book “Escaping the Build Trap” has practical tips on how to. align organisations on vision and strategy and uncovering the whys behind building products and services

A highlight this week was attending a virtual Q&A session with Melissa Perri at work about her book, Escaping the build trap. The book talks about strategy, processes, and culture as the three key parts to a successful product organisation.

I want to capture here some of my takeaways from…


This week I had the pleasure of delivering a talk with my colleague Amy at the annual Service design in Gov (SDinGov) conference and talking about research sensitive topics with people in vulnerable situations. A webinar we’ve also done back in July. …


All offices are different due to their location, size, plan, and their purpose. But what we look for in the places we work may not be so different and varied.

The snacks I had on my desk in the office pre-pandemic

Last week I went to the office for the first time since the pandemic and it felt bit unreal and…


We’re living in an era where stuff is abundant. We’ve often been told that more is better. Since industrialisation, we became more efficient in producing stuff in larger quantities, that are of better quality, and at cheaper costs. …


Travelling with family with children isn’t always easy. There are a lot more considerations one needs to keep in mind.

My partner and I have been travelling Scotland with the boys and most of the decisions we make: what to eat; what to do; where to stay; etc all come…


This week I’m travelling to Scotland with the family. We got lucky with the weather and managed to tour a castle, relax on a beach, enjoy famous fish and chips, and explore some ruins.

I’m not so much of a history person but I quite enjoyed our visit to Vindolanda

Julie Sun

Senior UX Consultant at @cxpartners | Mindful Optimist

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