Update: Since this post, we’ve also delivered the talk at the Service design in Gov (SDinGov) conference in September 2021. The learnings still apply and you can find the latest 10 point checklist on the cxpartners blog. I delivered a webinar today with my colleague Amy Bracewell on “Research sensitive…

After giving birth to a healthy boy of 4kg in the middle of December, I had to bid farewell to the familiar routines and flexibility I’ve gotten used to over the years. Life as I knew it changed. My world is like the moon constantly and forever in the orbit…

Now that I’m on maternity leave I thought I’d pivot from #weeknotes, which often includes aspects of my job and related subjects, to #weekthings to open up the topics a bit. Perhaps document a bit about my maternity experience or as a first-time mum or just observations about things in…

Today was my last day of work and it marks the beginning of my next chapter in life: mummy hood. 38 weeks into my pregnancy now, the baby can come at any moment. 🐣Though I do hope he comes out sooner rather than later! I imagine he wouldn’t want to…

This week for work, I interviewed people with varying mental health needs and learned about their experience accessing NHS health services to receive mental health support. It wasn’t a surprise that all of them had very different experiences with the NHS in getting the care they needed. What they all…

This week I attended the second of three online antenatal courses offered by my hospital’s trust. Just like the first one, the two-hour session bled into two and half hours. There was a lot of information covered and all seem quite important and sensible to learn. …

While putting groceries away from our weekly Ocado deliveries this week, I started thinking about sustainability again. Ocado has a bag recycling service that encourages the return and recycling of their grocery bags and even other plastic bags one has collected elsewhere. While this is isn’t as great as bringing…

I came across a great TEDx talk by Amy Morin this week on The Secret of Becoming Mentally Strong. She describes mentally strong people as having healthy habits and being able to manage their thoughts and behaviours. **Spoiler alert** Amy’s secret to being mentally strong is really about building…

As service designers, we need to have a good grasp of the service experience both from the service user perspective as well as from the service delivery side. …